Frequently asked questions
Do you have any questions about our holiday apartments in Wernigerode, our services or existing bookings? You may find the answer to your question here in the FAQ section. If not, please do not hesitate to contact us personally.
Yes, to make travelling as easy as possible, you will find freshly made beds and clean towels in your holiday apartment.
Each person is provided with one bath towel, one hand towel and one guest towel, and one bath mat, one tea towel and one dishcloth per stay. Please let us know if you require additional towels.
No, our holiday flats are not suitable for pets of any kind or size.
Check-in from 3 p.m.*
(If your arrival is significantly delayed, we would appreciate it if you could let us know.)
Check-out by 10:00 a.m.*
*Early arrival or late departure possible subject to availability. Just ask us about it.
The guest has the right to cancel free of charge up to 90 days prior to arrival.
After that, the guest is obliged to pay part of the agreed price as compensation. The amount of compensation is based on the following list:
Resignation by
- 89–45 days before the start of the rental period: 20% of the rental price
- 44–33 days before the start of the rental period: 40% of the rental price
- 32–22 days before the start of the rental period: 60% of the rental price
- 21–8 days before the start of the rental period: 80% of the rental price
- 7 days before the start of the rental period – start of the rental period: 90% of the rental price
Cancellation after arrival is not possible. In the event of no-show or early departure, the full payment remains due. We recommend taking out travel cancellation insurance: Conveniently complete your purchase here.
Yes, however, the minimum stay in the holiday flats depends on the season. You can find detailed information on this on the individual accommodation pages.
You will receive an email in good time before your arrival, summarising all the important information you need for your journey. This includes when, where and how you will receive the key to your holiday home.
Where possible, we will welcome you in person.
Yes, each holiday flat comes with a free parking space for one car directly at the building.
Yes, parking is available for holiday apartments No. 1 & No. 2.
Bicycles can be parked on the grounds of holiday apartments No. 3 & No. 4.
Yes, free Wi-Fi is available in all holiday apartments.
No, smoking is not permitted in our properties. Smoking is only permitted in outdoor areas.
Final cleaning of the holiday flat is always included in the price. We would appreciate it if you could leave the holiday flat swept clean, load and run the dishwasher (if available) and dispose of rubbish in the appropriate bins.
Yes, the Wernigerode municipal administration charges the following visitor’s tax:
- Adults €3.50 per night
- Children aged 6–17: €1.75 per night
- Children aged 0-5 years / not subject to payment
- Severely disabled persons with a degree of disability of 50% or more: €1.75 per night
- Severely disabled persons with a GdB (degree of disability) of 100% and/or their accompanying persons are not required to pay.
With the spa card, you will receive the HATIX ticket, which allows you free travel on all public bus and tram lines throughout the Harz region.
Yes, we are happy to provide you with a travel cot including mattress and bedding as well as a high chair on request (€15.00 per stay).